FAQ
Do you offer wholesale?
You can find us on Faire
Do you offer bulk discounts?
We currently offer bulk discounts on select items. For these items discounts are visible at the bottom of the product description.
Qualifying discounts are automatically applied in cart.
*Discounts are subject to change without notice.
Do Mixie jars come with lids?
No, we offer our Mixie lids separately so you can customize your look.
Are Mixie jars safe for candle making?
Yes, this is one of the most commonly used jars for candle making.
Please use common sense when using the Mixie jar for candle making. Always put Mixie jar on heat safe surface, at no time directly on furniture. Never burn a candle all the way to the base of the jar, discontinue burning when 1/2" of wax remains in the container.
Is it OK to leave liner in the lid when making candles?
No, remove the lid liner for candle usage especially for resale. Liner could melt or catch fire if lid is used to extinguish a burning candle.
Do you offer local pickup?
Yes we do!
We are located at 7601 Boulevard 26, Unit B11, North Richland Hills TX and offer pickup on Mon, Wed & Fri from 10am to 1pm. Just choose "Pickup in Store" at checkout.
We will email you to schedule your pickup day, time and instructions.
You can read more about our Shipping and Pickup Policies HERE
Do you offer tax exempt?
Yes we do!
If you live outside of Texas you are not subject to sales tax when you place your order directly through our website. Please note that some payment methods will charge sales tax no matter what state you live in, so please pay attention to your payment method at checkout to avoid additional tax charges.
To set up tax exempt please follow these steps:
- Fill out resale certificate HERE.
Follow instructions for your state.
Please Note: You must be a registered business with a valid tax exempt/resale certificate provided by your state to qualify. - Email completed resale certificate to customerservice@mixiemarket.com in the subject line; indicate you're applying for "tax exempt status".
- Next create an account on mixiemarket.com. You can find the account icon at the top of our home page next to the shopping cart on a desktop computer, on mobile you will find account icon at the bottom of screen next to the search icon.
You must use the same email address you have used to create your Mixie Market account for all email communications. - Once your account has been created we can set up tax exempt status on our end.
This can take 24 to 48 hrs. We will send you an email confirmation that your account was successfully created or if there is an issue.
Please note that you are not tax-exempt until you receive a notification. - You will always need to log into your customer account to place orders to receive your tax exempt status.
If you place an order without logging into your account you will not receive tax exempt status.
What countries do you ship to?
Besides the USA we ship to Canada and Australia via Faire. Login or Sign Up HERE to make a purchase for these countries.
What is colored enamel tinted glass?
Mixie colored glass jars have a painted enamel tint applied to the exterior of each jar. Enamel is not applied to interior of jar.
This makes the coloring process more efficient and cost effective.
Due to the nature of the manufacturing process, subtle variations in the tint may occur, these variations may show slightly darker or lighter coloring in areas when filled with a light colored substance such as candle wax or creams.
Please Note: The actual glass itself is not colored.
Can I reposition a label without damaging the finish?
No, there is risk that colored enamel could be damaged from removing or repositioning labels or release tape. We highly recommend using a label jig for accurate label placement each and every time. This will prevent any errors and alleviate any issues of removing colored tint from bottles and jars. If planning to use release tape to apply your label, please buy a sample bottle or jar and test first.
PLEASE NOTE: WE WILL NOT BE HELD ACCOUNTABLE FOR ANY DAMAGES TO JARS CAUSED BY YOU, YOUR LABELS OR RELEASE TAPES!
Are Mixie jars and lids dishwasher safe?
Dishwasher is not recommended for any of the colored glass products. Hand washing is best and the preferred method if wahing is necessary. We will not be held responsible for any damages to painted finish from dishwasher use. We suggest wiping down our glass products with rubbing alcohol for a good cleaning.
How are Mixie jars packaged?
Each case of 12 Mixie jars are packed in a reusable carton with molded foam padding for secure shipping. This is perfect packing to reship case pack orders to your clients and will save you money on additional packaging in the long run.
Why do I have wet spots in my jars when I make candles in them?
"Wet spots" naturally occur due to changes in temps as the wax expands and contracts due to its surrounding temps. Part of the candle making journey is testing different waxes, oils, and temperatures. Figure out what works best for you and run with it!
We have noticed a very large reduction in "wet spots" by waiting several days after candle is poured then going back and using a heat gun to start melting the sides of jar from bottom to the top of jar. As the wax melts you will see very small air bubbles that were trapped begin to rise to the top. Heat until all bubbles have risen. You might need to reheat tops of candle to get a nice smooth finish when this process is completed. This is an extra step but really seems to help. Remember candle making is trial and error, have fun with it!